Privacy Policy & Terms and Conditions

Privacy Policy

At Premier 1 Heating and Air, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your personal data.

Information We Collect

When you use our services or contact us, we collect personal information, including but not limited to:

• Your name
• Phone number
• Email address
• Address (for service purposes)
• Billing information (if applicable)
• Any other information you provide to us directly through our contact forms or interactions with our customer service team.

How We Use Your Information

We may use the information we collect from you for various purposes, including:

• Providing HVAC services such as Split System Installation, HVAC Installation, Heating and Air Conditioning Maintenance, Heat Pump Installation, etc.
• Sending SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.
• Responding to your inquiries, emails, or messages through our website or other communication channels.
• Marketing purposes (with your consent), such as sending you promotional materials and special offers.

Verbal Opt-In for SMS Communication

Premier 1 Heating and Air will be collecting opt-in consent verbally from our customers. When you visit us in person or contact us over the phone, our trained staff will ask if you would like to opt in to receive SMS-based notifications, including:

• Billing notifications
• Appointment reminders
• Dispatch notifications
• Job completion surveys
• 
  

You will be verbally informed that:

• “Message and data rates may apply”
• “Message frequency may vary”
• You can “text HELP for support or more information” and “STOP to unsubscribe, at any time and no further messages will be sent.”
• 
  

Additionally, you will be informed that your information will not be shared with third parties.

Web Contact Form and Text Message Consent

By submitting our contact form and signing up for text messages, you consent to receive text messages from Premier 1 Heating and Air at the phone number you provide. These messages may include messages sent by an auto-dialer.

Please note that:

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency varies.
• You may unsubscribe at any time by replying STOP to a message or by clicking the unsubscribe link (where available).
• No further messages will be sent after you unsubscribe.
• You can reply HELP for assistance.

Sharing Your Information

We respect your privacy, and we will not sell, rent, or share your personal information with third parties except as required by law or as necessary to provide our services. We will use third-party providers for certain services (such as text message services), and these providers will only have access to your personal information for the purpose of fulfilling those services.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal data.

Your Rights and Choices

You may update, correct, or delete your personal information by contacting us directly. If you have opted in to receive SMS messages, you can unsubscribe at any time by replying STOP to any message or by contacting us for assistance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Terms and Conditions

By accessing or using the services provided by Premier 1 Heating and Air, including our website, phone services, and in-person interactions, you agree to the following terms and conditions. Please read these terms carefully before using our services.

Services Provided

Premier 1 Heating and Air offers HVAC services, including:

• Split System Installation
• HVAC Installation
• Heating Maintenance
• Air Conditioning Maintenance
• Heat Pump Installation

Opt-In for SMS Communication

Premier 1 Heating and Air will be collecting opt-in consent verbally from customers when they visit our physical location or contact us by phone. Customers may opt in to receive SMS-based communication, including but not limited to:

• Billing notifications
• Appointment reminders
• Dispatch notifications
• Job completion surveys

When you are registered for the first time, you will be asked to provide your phone number. Our staff is trained to ask if you would like to opt in to receive text messages for the purposes listed above. You will be verbally informed that:

• “Message and data rates may apply.”
• “Message frequency may vary.”
• You can “text HELP for support or more information” and “STOP to unsubscribe, at any time and no further messages will be sent.”
• Your information will not be shared with third parties.

Web Contact Form and SMS Consent

If you submit our web contact form and sign up for text messages, you consent to receive text messages from Premier 1 Heating and Air at the number you provided. These messages may include messages sent by auto-dialer.

You acknowledge that:

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency may vary.
• You can unsubscribe at any time by replying STOP or by clicking the unsubscribe link (if available).
• No further messages will be sent after you unsubscribe.
• You can reply HELP for assistance.

Texting Registration Process

To begin receiving text messages from Premier 1 Heating and Air, you must complete the following process:

• Opt in verbally when visiting our location or over the phone.
• Provide your phone number.
• Consent to receive SMS communications as outlined above.
• If necessary, fill out the Letter of Authorization (LOA) and send it back to us with the most recent copy of your phone bill.

Customer Responsibilities

You agree to provide accurate and complete information when interacting with us. This includes ensuring that the phone number you provide for SMS communication is valid and up-to-date. It is your responsibility to inform us of any changes to your contact information.

Third-Party Services

Premier 1 Heating and Air may use third-party service providers for certain functions, including sending SMS messages. These providers will have access to your information only as necessary to perform these services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Limitation of Liability

Premier 1 Heating and Air is not responsible for any delays, interruptions, or failures in communication caused by technical issues, service provider issues, or other circumstances beyond our control. We are also not liable for any charges or fees associated with receiving SMS messages, such as message and data rates.

Termination and Unsubscribing

Premier 1 heating and Air at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP and no further messages will be sent. Reply HELP for help.

Updates to Terms and Conditions

Premier 1 Heating and Air reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review these terms periodically to stay informed of any changes.